🐮 Why should I pledge? What do I get for it?
Pledging allows us to bring these products to life thanks to your help!
If you pledge for all the products you’re interested in (even if they’re not unlocked), it actually allows us to unlock stretch goals quicker than if you didn’t! Remember, you can always alter your pledge or cancel it entirely - a pledge is not a commitment up until the campaign ends.
As a thank you for your support, pledging allows you to get the products at a lower price during the first 72 hours of the campaign (aka “Early Bird”)!
Backers who pledge after the Early Bird tiers have expired will still have access to any freebies that have been unlocked! On top of that, you’ll still have access to discounts if you pledge for more than one plushie! 🤎
Last updated: October 05, 2024 06:02
🐮 How do I select the item that I want?
All choices will be made after the campaign has ended! You’ll receive an email to fill in a BackerKit survey where you can specify which design you want.
Last updated: October 05, 2024 04:58
🐮 How do add-ons work?
After selecting for a pledge tier, you’ll be taken to the “Add-ons” section where you can select any other product that you’d like as an addition to your pledge.
For example, you have pledged for one plushie. If you also want an extra enamel pin, you can add one (or more) as an add-on on top of your base pledge!
Last updated: January 22, 2024 11:18
🐮 How do freebies work? Can I still get a specific freebie item even if my pledge doesn't qualify for it?
Yes, you can!
As of right now, the following freebies offered are as follows: - CHERRY sticker sheet (pledges €50+) - CHERRY enamel pin (pledges €80+)
While freebies are offered at specific pledge tiers, you can still get your hands on them via add-ons!
Even if your pledge doesn’t qualify for, let’s say, the Cherry enamel pin freebie, you can still get your hands on one by adding it to your pledge as an add-on for an extra price.
If your pledge does qualify for the Cherry enamel pin freebie but you’d like more, you can add more to your pledge via add-ons as well!
Last updated: October 05, 2024 04:59
🐮 Is shipping included in the pledge? Do I get tracking?
No, shipping prices will be calculated after the campaign!
We give an estimate of shipping prices at the “Shipping & Delivery Times” section of our campaign, but this is not final and is subject to change. This is due to shipping prices fluctuating each year.
The prices reflected in the shipping section are for standard, untrackable shipping. Trackable shipping will be available when the campaign has ended and the surveys are sent.
Please estimate a €2.00 - 4.00 increase on top of the standard rates.
Last updated: October 05, 2024 04:59
🐮 Are the timelines guaranteed?
The timelines are a rough estimate and subject to change, but we’ll always try our hardest to make sure that we’ll stick to the given timelines as closely as possible! Large campaigns in particular can be subject to delays, so we kindly ask for your patience and understanding regarding this.
Any changes will be promptly communicated via the campaign updates!
Last updated: January 22, 2024 11:11
When will my rewards get shipped?
We estimate to fulfill and ship everyone’s rewards in late Spring/early Summer 2025!
Last updated: November 15, 2024 08:14
What's the difference between Standard and Tracked shipping?
Standard Shipping is the regular shipping method that provides little to no tracking information, and should therefore not be considered nor treated as one.
Tracked Shipping provides an actual tracking number so you can follow your package’s progress! You can pick this option for an additional fee.
Last updated: November 15, 2024 08:12
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.